Driven by such ICT technologies as AI, big data, and cloud computing, a great digital transformation is picking up speed. Given this and other reasons, it is difficult to predict the pace and directions of changes in the environment. Moreover, new policy issues – such as overcoming low growth; changes in industrial structures; resolving low birthrate, aging population, and social polarization; and environmental issues requiring international cooperation – continue to emerge.
As diversity increases due to the emergence of the MZ generation, the transition into a multicultural society, and increases in exchanges between countries and ethnic groups, new forms of conflict are arising between individuals, groups, and between individuals and groups. The government is required to play the role of a "conflict manager" – to perceive the patterns of conflict occurring in the era of diversity, as well as prevent and resolve them through communication and coordination.
As Korea is now one of the world's 10th-largest economic powerhouses, its civil service should also play the role of a first mover to help the country meet the expectations of its people and the international community, as well as emerge as a pacesetter. Continued efforts should be made to raise public trust, which has declined due to some public officials' immoral deeds, and to build a civil service that can meet the people's expectations.
With contact-free education spreading in the wake of the COVID-19 outbreak, an increasing number of people have come to have an interest in novel methods of education that utilize digital technologies – such as the metaverse and hybrid platforms. In addition, the MZ generation is accustomed to video- and platform-centered learning and prefers education that is of practical help to their duties. As the percentage of those from the MZ generation is increasing in civil service manpower, it is necessary to design educational content and methods tailored to learners' needs in a diverse way.